Patient Access Representative

About the role

You play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services.

Responsibilities

• Greeting patients and other visitors in the medical office.
• Answering patient questions and providing assistance and directions when necessary.
• Fielding all phone calls that arrive using our general office number.
• Utilizing medical office software to schedule new and follow-up appointments for patients.
• Registering new patients and updating necessary records.
• Distributing forms and paperwork to patients to ensure that required fields are completed appropriately.
• Daily collection of patient financial responsibility.
• Maintaining confidentiality of all patient records.
• Completing and tracking insurance verifications, authorizations, and referrals.
• Knowledge of Workers’ Compensation and Auto claim submissions.
• Performing other diverse duties as requested or required.

Requirements

• A high school diploma or equivalent.
• Completion of a medical assistant certificate program preferred.
• One (1) year of experience working as a medical receptionist/administrative assistant in the healthcare field.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.

Qualifications

• High school diploma or equivalent.
• Completion of a medical assistant certificate program preferred.
• One (1) year of experience working as a medical receptionist/administrative assistant in the healthcare field.

Skills

• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.

Benefits

• Competitive pay.
• Support for ongoing education and training.
• Opportunities for advanced growth including team leader, regional manager, and director.
• Provided uniforms.
• Health, Dental, & Vision Benefits.
• HSA Options including dependent care, medical, and commuter benefits.
• $10,000.00 Term Life Insurance benefit at NO cost to employees up to 3 weeks.
• PTO.
• 401(k) with company match.
• Yearly review for growth opportunities.
• Tuition discounts for employees and their families.
• TicketsAtWork and LifeMart company perks.

Pay

Competitive pay.

Schedule

Full-time employment.