Patient Access Representative

About the role

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world‑class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance‑related processes to support the delivery of healthcare services.

Company overview

JAG Physical Therapy’s care‑first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team. JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.

Responsibilities

• Greet patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Field all phone calls that arrive using the general office number.
• Utilize medical office software to schedule new and follow‑up appointments for patients.
• Register new patients and update necessary records.
• Distribute forms and paperwork to patients to ensure required fields are completed appropriately.
• Collect patient financial responsibility on a daily basis.
• Maintain confidentiality of all patient records.
• Complete and track insurance verifications, authorizations, and referrals.
• Knowledge of Workers’ Compensation and Auto claim submissions.
• Perform other diverse duties as requested or required.

Requirements

• High school diploma or equivalent.
• Completion of a medical assistant certificate program preferred.
• 1+ years of experience working as a medical receptionist/administrative assistant in the health‑care field.
• Excellent organizational and time‑management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.

Benefits

• Competitive pay
• Support for ongoing education and training
• Opportunities for advanced growth (team leader, regional manager, director)
• Provided uniforms
• Health, dental, & vision benefits
• HSA options including dependent care, medical, and commuter benefits
• $10,000 term life insurance benefit at no cost to employees (up to 3 weeks PTO)
• 401(k) with company match
• Yearly review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks

Important Disclaimer: The above statements represent essential job functions and the general nature of the work. They are not exhaustive; the employer reserves the right to revise the job description at any time and to require employees to perform other tasks as business needs change. This description is not a guarantee of employment. The “What You’ll Love About Us” section reflects full‑time employment benefits and is not guaranteed for other employment types.