Patient Access Representative

About the role

Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes.

Responsibilities

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Perform insurance verification as needed and directed
• Answer phone calls in a friendly and helpful manner
• Register patients and schedule appointments as directed
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to departments standards and PolicyStat policies
• Occasional travel required
• Other duties as assigned

Qualifications

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detail oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to multitask and move between responsibilities in fluid manner
• Ability to independently problem solve
• Great data entry skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Is aware of standards and performs in accordance with them

Benefits

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.