Patient Access Representative

Responsibilities

• Answer all incoming patient calls to the Revenue Cycle central business office
• Explain all financial balances to patients as required
• Answer all billing inquiries from patients to ensure their full understanding of financial obligations
• Collect patient balances
• Run credit card payments received in the central business office
• Provide payment options to patients which includes budget plans and/or the financial hardship process
• Identify, correct and/or communicate errors on claims to applicable Revenue Cycle teams and/or Clinic offices
• Ensure timely resolution and follow up communication to patients
• Other duties as assigned

Requirements

• Accounts Receivable knowledge, minimum one year
• Minimum two years experience in Healthcare Revenue Cycle
• Professional communication and proven excellence in customer service
• Adheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulations
• Knowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures

Qualifications

• High School Diploma or Equivalent

Skills

• Ability to effectively correspond and interact with patients, insurance payers, co-workers, management, and providers both written and verbal
• Exhibit teamwork and a positive attitude in the workplace
• Skilled in planning/organization, follow up, delegation, problem solving, and stress tolerance
• Ability to work in a fast-paced environment

Physical Requirements

• Stand or sit for extended periods of time

Pay

$21.00-$23.00/hour based on skills/experience

Schedule

Hybrid position