Patient Access Representative

About the role

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.

Responsibilities

• Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency.
• Obtains all proper signatures for patient consents.
• Schedules patients in the EHR including rescheduling patient no-shows.
• Verifies patients insurance benefits including primary care provider for any managed care plans.
• Ensures that all information is scanned into the patient account in the EHR in a timely manner including, but not limited to, patient's photo ID and insurance card.
• Collects co-pays, coinsurance, slide/nominal fee and balance due from patients and/or guarantors at time of service.
• Reconciles cash/credit collections daily.
• Self-audits cash change draw daily.
• Communicates with patients via patient facing pre-visit, pre-registration platform in the format of text messaging.
• Attends and participates in department staff meetings.
• Adheres and follows all departmental policies and procedures.
• Adheres to and responds to All Emergency Codes as indicated by the department requirements.
• Follows all infection control policies and procedures at all times.
• Maintains patient confidentiality at all times according to the established policies and procedures.
• Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross.
• Staff will be directed to perform other emergency duties based on clinical experience, including, but not limited to, responses to threats or disasters, man-made or natural.

Qualifications

• A High School Diploma or GED required.
• One (1) to two (2) years of prior experience in registration in a health care/medical setting preferred.
• Certification as Patient Access Associate preferred.

Skills

N/A

Benefits

N/A

Pay

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Schedule

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