Patient Access Representative

Responsibilities

• Accurately and efficiently collects and records dental patient information, registers new patients including walk-ins.
• Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information.
• Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co-pays and/or payment on account in accordance with HHSI policy.
• Promptly and courteously answers the telephone and disseminates calls to appropriate staff.
• Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts as needed.
• Affords assistance with patient appointments and rescheduling by patient and/or provider request.
• Performs related administrative duties (i.e. sorting mail, bump list, etc.).
• Refers patients as appropriate to Referral Coordinator.
• Ensures accuracy of PCP and/or obtains referrals and obtains Motor Vehicle and Workers Compensation Insurances as appropriate.

Requirements

• High school diploma/GED.
• 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred.
• Excellent verbal and written communications skills.
• Excellent customer service, organizational skills, problem solving and priority setting skills.
• Basic Math and reading comprehension skills.
• Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel and Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired.
• Bilingual: English and Spanish or Portuguese a plus!
• Familiarity with using Medical or Dental terminology preferred.

Qualifications

• Related bilingual skills can be a substituted for up to 6 months of experience in a community health center and/or a professional business environment.

Benefits

• Generous Paid Time Off plus 11 additional Holidays.
• 403b Savings Plan.
• Comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance.

Schedule

• Full time (40 hours): Monday, Wednesday, Friday 8:00 AM-5:00 PM, Tuesday/Thursday 11:30 AM-8:00 PM and every Saturday 7:30 AM-12:00 PM.
• Part Time (32 hours): Monday, Wednesday, Friday 8:00 AM-5:00 PM, Tuesday/Thursday 11:30 AM-8:00 PM and every Saturday 7:30 AM-12:00 PM.