Patient Access Representative

Summary: Monitor reception areas, greet patients, update chart information, and effectively initiate patient visits. ESSENTIAL DUTIES AND RESPONSIBILITIES: Open office daily and provide an adequate reception area environment for all patientsUpdate patient’s demographic and insurance information at each visitCommunicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomesAnswer telephone calls courteously and direct calls appropriatelyMonitor the Schedule for workflow and patient wait timesCreate new charts and encounters through electronic registrationObtain proper patient identification and pictures, including any custody/guarantor documentsRegister each patient to create encounters electronically while obtaining and inputting correct patient informationCollect co-pays and receive cash and check paymentsVerify Insurance Coverage and Information for each patientPerform all other duties as assignedCheck EHR tasks and handle requests and jobs assigned therein efficientlyClose Clinic as assignedCover the patient check out and scheduling position for breaks, lunch, and other absencesProvide spiritual care for the patientsPerform all aspects of the sliding fee processPerform encounter auditsBe proficient in PM and EHR software OTHER ESSENTIAL DUTIES and RESPONSIBILITIES: Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our successTeam members must demonstrate excellent team communication and coordination to provide quality patient careCare coordination includes communicating with community organizations, health plans, facilities, and specialistsCare team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practiceTeam members must demonstrate skill and knowledge related to effective communication with vulnerable patient populationsTeam members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high-quality careAll team members will be involved in the process of improving quality incomesTeam members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvementTeam members will participate in Grace Health's advocacy program GENERAL DUTIES: Follow policies and procedures of the office, including administrative, clinical, quality assurance, and personnelMaintain good attendance (daily meetings and other assignment tasks)Maintain timely documentation of all work assignmentsMaintain patient confidentialityRoutinely keep the supervisor informed about attendance and job assignmentsFlexible in being able to multitaskWork effectively and at an efficient paceWork cooperatively with physicians, administration, and peersClose clinic as assigned QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. SKILLS: Pleasant personalityCooperative attitudeWritten and oral communication skillsOrganized work habitsComputer skills EDUCATION and/or EXPERIENCE: High School Diploma or Equivalent At Least Two (2) Years Medical Office Experience Preferred PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high-quality, primary health care for the whole person”. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR rV91JHCuzC