Patient Access Representative

About the role

This role involves monitoring reception areas, greeting patients, updating chart information, and initiating patient visits.

Responsibilities

• Open office daily and provide an adequate reception area environment for all patients
• Update patient’s demographic and insurance information at each visit
• Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes
• Answer telephone calls courteously and direct calls appropriately
• Monitor the Schedule for workflow and patient wait times
• Create new charts and encounters through electronic registration
• Obtain proper patient identification and pictures, including any custody/guarantor documents
• Register each patient to create encounters electronically while obtaining and inputting correct patient information
• Collect co-pays and receive cash and check payments
• Verify Insurance Coverage and Information for each patient
• Perform all other duties as assigned
• Check EHR tasks and handle requests and jobs assigned therein efficiently
• Cover the patient check out and scheduling position for breaks, lunch, and other absences
• Provide spiritual care for the patients
• Perform all aspects of the sliding fee process
• Perform encounter audits

Qualifications

• Pleasant personality
• Cooperative attitude
• Written and oral communication skills
• Organized work habits
• Computer skills

Skills

• Pleasant personality
• Cooperative attitude
• Written and oral communication skills
• Organized work habits
• Computer skills

Benefits

Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.

General duties

• Follow policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Maintain good attendance (daily meetings and other assignment tasks)
• Maintain timely documentation of all work assignments
• Maintain patient confidentiality
• Routinely keep the supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Work effectively and at an efficient pace
• Work cooperatively with physicians, administration, and peers
• Cover the patient check out and scheduling position for breaks, lunch, and other absences

Qualification requirements

• To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential function satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.