Patient Access Representative
Geisinger · Danville, PA · 1 wk ago
On-siteHealthcareFull-time
Job Duties
- Responsible for checking patients in for appointments and accurately verifying demographics.
- Affirms all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
- Reads and interprets insurance responses.
- Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
- Communicates financial obligations to patients and collects fees at time of service as appropriate.
- Communicates the purpose of and completes all necessary regulatory forms with patient.
- Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
- Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
- Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
- Performs cash posting following department guidelines.
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
- Independently works work queues to ensure timely resolution of all accounts.
- Maintain productivity and quality performance expectations
- Maintains high regard for confidentiality.
- Accurately performs medical record maintenance and releases.
- Assists with referrals and pre-certifications, at the time of encounter.
- Properly utilizes and maintains patient recall and reschedule lists.