Patient Access Representative

About the role

Greets all patients and guests to initiate the check-in process. Obtains and verifies accurate patient identification and demographic data to confirm or update the patient’s record while maintaining confidentiality. Completes eligibility verification for presented insurances, offers financial counseling, and conducts point-of-service collections. Handles registration for all admission processes while providing customer service in person and via phone.

Responsibilities

• Initiate patient check-in process and greet patients and guests.
• Obtain and verify accurate patient identification and demographic data.
• Confirm or update patient records while maintaining confidentiality.
• Complete eligibility verification for presented insurances.
• Provide financial counseling and conduct point-of-service collections.
• Complete registration for all admission processes.
• Deliver customer service in person and via phone.

Requirements

• High School diploma or GED required.
• Excellent customer service and clerical experience.
• Ability to multi-task while being detail-oriented.
• Computer skills with a minimum typing speed of 40 words per minute.
• Team-oriented but able to work independently.
• Ability to stand, walk, sit, and perform repetitive motions for long periods.

Preferred Qualifications

• Medical and insurance experience.
• Knowledge of medical terminology.
• Fluently bilingual.

Schedule

Full Time, 8:30 AM – 5:00 PM