Patient Access Representative

About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The Role

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Requirements

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritize skills preferred.
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
• High School diploma required.

Physical Requirements

• Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Where You'll Work

Founded in 1875, for more than a century, Holy Cross Hospital � Salt Lake has provided high-quality healthcare for residents of the Salt Lake Valley. Conveniently located near the heart of the city, this historic acute care hospital remains one of the most trusted medical centers in all of Utah. Our team is focused on providing patients with leading-edge medical expertise and compassionate care at every turn. We are highly motivated and compassionate people, using advanced systems and technology to become the healthcare provider of choice and to improve the quality of life for the individuals and communities we serve. We offer comprehensive orthopedic care, wound care, 24/7 Geriatric, psychiatric and cardiac services, life flight services and are a State-certified heart attack center. Holy Cross Hospital � Salt Lake offers an opportunity to find a fulfilling career in a thriving community with quick access to parks, canyons, winter sports, Climbing, backpacking, and the picturesque Wasatch range of the Rocky Mountains.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.