Patient Access Representative

About the role

The Patient Access Representative plays a crucial role in ensuring a positive patient experience. They are responsible for creating a welcoming environment for patients, families, and visitors, and performing tasks such as pre-admitting, admitting, and registering patients.

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff member while performing tasks related to pre-admitting, admitting, and registering patients.
• Interview patients or relatives to obtain necessary demographic and financial information and record it in the electronic record system.
• Verify insurance benefits, explain financial requirements to the patient or patient representative, and collect the outstanding patient portion before or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Requirements

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritize tasks.
• Experience with Microsoft Office, Outlook, Excel, Word, PowerPoint, Windows XP, Windows 7, and website search engines.
• A high school diploma is required.

Physical Requirements

Sedentary work - prolonged periods of sitting, exerting up to 10 lbs of force occasionally.