Patient Access Representative

About the role

As our Patient Access Representative, you will help patients and healthcare teams navigate the registration and admitting process so they can receive timely, seamless care and experience a positive clinical journey. You will perform patient registration and admitting functions across various hospital access points, ensuring that all demographic and insurance data is accurate and up-to-date. You will utilize multiple hospital systems to manage scheduling and documentation while proactively identifying and resolving data discrepancies. You must possess strong attention to detail and the ability to maintain compliance with privacy and regulatory standards while providing compassionate, relationship-based care in a fast-paced environment. CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota. CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

Responsibilities

• Execute accurate patient registration, including demographic entry, insurance verification, and comprehensive electronic health record (EHR) documentation across all assigned access points
• Manage patient appointments and ensure all medical records and registration documents are scanned, indexed, and processed in compliance with organizational standards
• Communicate patient financial responsibilities clearly using established scripts, provide cost estimates, and collect payments at the time of service
• Provide high-quality support via phone and in-person channels, resolving routine registration or insurance discrepancies while escalating complex issues as needed
• Utilize multiple software systems to maintain workflow productivity, actively participating in team meetings and huddles to meet established service standards
• Adhere strictly to HIPAA and privacy regulations while maintaining a professional, patient-centered environment and providing cross-functional coverage as required

Requirements

• High school diploma or GED
• Basic administrative and computer skills, reception, telephone answering, basic knowledge of computer software (i.e. Microsoft Word, E-mail, Excel) and data entry
• Provide patient care or operate equipment that touches patient
• Preferred: 1 year relevant experience in healthcare, patient access setting; knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Pay

$17.24 - $24.35 per hour