Patient Access Representative

Job Summary

Provides front line reception and registration for our customers and patients. Responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients and visitors, and collecting copays.

Essential Duties

• Regular, reliable attendance required.
• High level of attention to detail and accuracy.
• Works cohesively with others.
• Multi-tasks checking in more than one patient at a time.
• Greets and directs patients, salespeople, and visitors.
• Able to work well with diverse groups of people.
• Works well with the public.
• Works under pressure.
• Maintains departmental standards for productivity.
• Prepares paperwork for the following day.
• Verifies patient’s appointment and time upon registration.
• Verifies patient’s record is up to date and accurate.
• Makes appropriate changes in computer system and on patient’s medical record.
• Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier.
• Must be flexible with work schedule as hours and/or location may vary depending upon patient schedule and/or reception coverage.
• Receive time of service payments by cash, check, credit cards; may include billing payments.
• Issue receipts and change due to patients.
• May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change.

Education and Experience

• One-year experience in medical office patient registration preferred, and /or three to six months related experience and/or training; or equivalent combination of training and experience.
• High school diploma or GED required.
• CPR Certification or the ability to obtain within 6 months of being hired.

Typical Physical Demands

• Stationary Position.
• Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients.
• Move or Transverse Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc.
• Occasionally moves/transports patients in wheelchairs.
• Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided.
• Move, Transport Occasionally moves paper/boxes of varying weight normally up to 10 pounds.
• Occasionally moves/transports patients in wheelchairs.
• Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.
• Must be able to visually see patient to assist and identify changes in patient’s wellbeing.
• Must be able to see to assess accounts, documents and written communications.
• Must have the ability to read orders or other communications on the patient’s and clinic’s behalf.
• Exposure to work Constantly works indoors.

Benefits

Non-benefitted

Qualifications

Resume Required

Pay

Starting wage $22.43 per hour depending on experience, education and internal equity of current employees

Schedule

Hours: 8 hour days when scheduled or called in, flexible to what days you are available to work. May include evenings and weekends.