Patient Access Representative

Responsibilities

• Professionally answer phone calls from patients regarding scheduling appointments, tests, or general questions about health system services.
• Use online knowledge management tools (EPIC) to assist with patient calls and issue resolution.
• Welcome, greet, and assist patients courteously and professionally.
• Schedule patient appointments accurately and efficiently using the computer system.
• Register patients by entering demographic and insurance information into the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Verify and enter patient data into the electronic medical system.
• Review and verify patient insurance information using online resources.
• Collect deposits or co-payments/deductibles prior to the patient being seen by the provider according to company policies.
• Closely monitor and balance the drawer for end-of-day deposit.
• Accurately document and communicate patient concerns to the site leadership team.
• Work assigned hours, including weekends as needed.
• Maintain confidentiality of all patients, clinical, and company information and data.
• Adhere to HIPAA guidelines.
• Perform other job-related duties as assigned.

Requirements

• Knowledge of healthcare office concepts, practices, policies, and procedures.
• Experience in insurance verification procedures.
• Knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Exceptional customer service skills.
• Verbal and written communication skills, including telephone and email etiquette and documentation.
• Ability to multitask and maintain a strong attention to detail and accuracy.
• Flexibility and ingenuity in response to change.
• Effective problem-solving techniques.
• Working independently in a fast-paced, multi-tasking clinical environment.
• Working as part of a team.
• Education: High School Diploma or equivalent, or Certified Medical Administrative Assistant (CMAA) certification in lieu of HS Diploma.
• Experience: One year of demonstrated experience in an administrative position required. One year of experience in registration or front office duties in a physician’s office, hospital emergency department, and/or urgent care setting preferred.