Patient Access Representative

ESSENTIAL FUNCTIONS

• Answer incoming calls from multi line phone system and route them to the appropriate person or department.
• Appropriately articulate organizational information including site locations, hours of operations, services and programs, registration required documents, etc.
• Use of the department approved greeting and closing.
• Execute appropriate Emergency Codes thru the intercom paging system to facilitate emergency response activation.
• Appropriately schedule the right patient, with the right provider, at the right location, at the right time and confirm existing appointments, repeating date, time, provider and site location.

OTHER DUTIES

• Ability to work with minimal direct supervision.
• Insurance Verification.
• Interprets scheduling template for Providers.
• Participates in patient conflict resolution and demonstrates empathy addressing patient concerns.
• Adapts to changes on short notice and assists patient or Provider requests.

QUALIFICATIONS

• Education: Must be a high school graduate or equivalent (GED).
• Experience: 1-2 years in customer service, 1-2 years managing high volume calls.
• Background working in a clinical environment is preferred, but not required.