Patient Access Representative

About the role

Cardiology Consultants of Philadelphia (CCP) is a professional medical organization committed to the healing mission of Medicine, and is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. CCP specializes in providing comprehensive cardiology care and currently has over 30 locations throughout the Philadelphia region. We are currently hiring for a full time Access Center Representative to work at our Philadelphia, PA offices.

Responsibilities

• Communicate with CCP offices on patient requests, appointments, etc.
• Under management directives, contact patients with no scheduled follow up appointment to schedule in available slots based on primary location and responsible provider.
• Schedule patients across all CCP offices for Cardiology testing appointments
• Verifying benefits by contacting patient insurance companies for specific programs within CCP.
• Assist in individual office call centers for patient requests, scheduling-when needed
• Receives, places, and transfers telephone calls using appropriate phone etiquette for all offices within CCP as needed based on volume
• Other Duties as assigned

Requirements

• Communication skills to converse clearly over the telephone
• Organization and time management skills to manage a variety of task effectively
• Must have the ability to multitask
• Must have experience in a medical office setting, preferably in Cardiology
• Computer knowledge is a must
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers/managers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients
• Experience with an EMR system is a plus

Benefits

• Medical, vision, dental, 401k, profit sharing, LTD, and PTO
• $500 sign-on bonus (paid no later than 30 days following start date; repayment required if voluntary termination or termination for cause occurs within 6 months of hire)