Patient Access Representative

About the role

Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Patient Access Representative to join our team in Dallas, TX. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Responsibilities

• Manages incoming calls and front desk activity by answering and routing calls via a multi-line phone system, greeting patients, vendors, and visitors, and maintaining a professional and organized reception area.
• Conducts appointment reminder calls to scheduled patients one business day in advance to support attendance and scheduling
• Retrieves, reviews, and processes referrals at the time of patient visits to ensure accurate and timely service delivery.
• Prepares patient charts in advance of scheduled appointments to support efficient registration and clinical workflow.
• Checks in scheduled and walk-in patients by completing registration activities, including updating demographic, guarantor, and insurance information, and securing all required documentation and signatures.
• Verifies insurance eligibility and benefits, determines authorization requirements, and communicates accurate out-of-pocket cost estimates to patients.
• Collects time-of-service payments, including co-pays, deductibles, and outstanding balances, in accordance with established policies.
• Processes referrals in compliance with established Service-Level Agreements (SLAs), ensuring completion within 24-48 hours.
• For same-day and urgent referrals, obtains all necessary medical records and documentation to support registration, insurance verification, and authorization prior to patient services.
• Schedules patient evaluations, equipment deliveries, and follow-up appointments, ensuring timely coordination and follow-through on outstanding referrals.
• Monitors assigned work queues to ensure