Patient Access Representative (7:00P-7:30A)

Patient Access Representative (7:00P-7:30A)

Job Description

Your First Step into Healthcare – Let’s Make a Difference Together!

Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients?

What You’ll Be Doing

• Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free.
• Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
• Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
• Be a Problem-Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly.
• Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

What We’re Looking For

• High School Diploma or equivalent.
• Customer Service Experience: If you’ve worked with people before, whether in a retail, hospitality, or healthcare setting, you’re halfway there!
• If you’ve completed the UH Patient Access Rep/Patient Scheduler Apprentice Program, even better.
• Top-Notch Communication Skills: You’ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!
• Strong Writing & Keyboarding Skills: You’ll need to capture accurate details and process information quickly and efficiently.
• Ability to Learn and Grow: You’ll need to complete a Patient Access Representative II competency exam within one year, and be ready to move up when you’re ready!
• Problem Solver: From questions about insurance to patient concerns, you’ll need to tackle issues head-on with confidence and professionalism.
• Attention to Detail: You’ll be handling important patient information, so being thorough and organized is a must.

Nice To Have (But Not Required)

• Two years of patient contact experience – If you’ve worked directly with patients before, even in an office, you’ll feel right at home here.
• Medical Terminology: It’s a bonus if you know a bit about medical terms, but we’re happy to teach you!
• Experience in Healthcare: If you’ve worked in a hospital, business, or insurance office, you’ll hit the ground running.