Patient Access Representative (.6 FLEX FTE)

About the role

This position works every other weekend and holiday, primarily in the Emergency Department and occasionally in the Clinic. The schedule varies each week based on the PTO of other staff members.

Responsibilities

• Greet customers and facilitate the patient registration process in a timely, professional, and courteous manner.
• Interview and obtain demographic and financial information from patients or their representatives through face-to-face and virtual interactions.
• Serve as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers.
• Complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Performs other clerical duties as assigned.

Skills

• Excellent communication skills.
• Ability to multitask and manage multiple priorities.
• Knowledge of healthcare regulations and policies.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer contributions.
• Training, tuition reimbursement, and educational programs.
• Flexible scheduling, generous time off, and wellness resources.

Pay

$17.63 - $26.45 / hour FTE: 0.6

Schedule

Flex Day/Eve (United States of America)