Patient Access Representative | 40hrs/week

About the role

The Patient Access Representative at Sanford Health plays a crucial role in ensuring a positive patient experience. This position is part of a dynamic team committed to delivering high-quality patient care in a fast-paced environment.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about the purpose of the documents and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collections co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team and providers to coordinate and schedule appointments to meet patient's needs
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers

Qualifications

• A high school diploma or equivalent is preferred
• One year of work experience, preferably in a medical office setting, is required
• Medical terminology is helpful
• Customer service skills are essential
• Six months' customer service experience is desired
• May require BLS certification for certain locations and/or settings

Skills

• Outgoing personality
• Ability to multitask
• Detailed orientation
• Exceptional customer service skills

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package.

Pay

$16.25 - $23.00 per hour

Schedule

Full time, 40 hours per week, 9:00am-5:30pm, Monday – Friday with occasional Saturday shifts.

Benefits

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

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