Patient Access Representative - 36 hours a week

Building Location: Deer River Clinic Department 1006160 REGISTRATION - EH SS

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. Serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. Completes patient checkout, schedules follow‑up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Key Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary.
• Perform point‑of‑service data collection, including identifying and collecting patient co‑payments and down payments; reconcile the cash drawer and report daily deposit records associated with co‑payments to ensure accurate accounting of revenue.
• Maintain all assigned work queues according to supervisor’s instructions and guidance.
• Interact positively and in a caring manner with patients, co‑workers, and others to provide the highest level of customer service.
• Answer incoming phone calls, schedule appointments, and refer to the clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Perform other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.

Shift Details

• Shift rotation: Day Rotation (United States of America)
• Shift start time: Varies
• Shift end time: Varies
• Weekends: Rotating
• Holidays: Rotating
• No call obligation
• No union

Compensation

Compensation Range: $17.63 – $26.45 per hour

Benefits

Essentia Health offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, along with supplemental options. A 401(k) plan with employer contributions is available, as well as professional development opportunities such as training, tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources support physical, mental, and emotional health. Benefit eligibility may vary; see the benefit summary or contact the HR Service Center at (218) 576‑0000 for full details.