Patient Access Representative 3 (On-Site) - Full Time - Bascom Palmer Eye Institute Doral, FL

About the role

The University of Miami, Bascom Palmer Eye Institute has an exciting full time opportunity for a Patient Access Representative 3 (On-Site) in Doral, Florida.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower level Patient Access Representatives.
• Recommends new approaches to management for enhancing performance and productivity.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 3 Years Of Relevant Experience.
• Knowledge, Skills and Attitudes: Learning Agility, Teamwork, Technical Proficiency, Communication.

Department Specific Functions

• Serves as Lead resource and functional expert.
• Ensures smooth patient flow.
• Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
• Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities.
• Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.

Department Specific Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum 3 Years Of Relevant Experience.
• Knowledge, Skills and Attitudes: TIER 1 essential worker, ability to obtain HFMA Patient Access Essentials certification, outstanding interpersonal and customer service skills, excellent critical thinking, analytical, troubleshooting, and problem-solving skills, computer literate with the ability to acquire proficiency utilizing multiple systems and technology, ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment, knowledge of generally accepted accounting principles with excellent mathematical and cash management skills, ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, skill in completing assignments accurately with attention to detail, ability to work independently and/or in a collaborative environment, adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.

Pay

Competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The schedule is flexible and may include evenings, weekends, holidays, and disaster events.