Patient Access Rep-Variable Shift

Responsibilities

• Gather and input patient demographic and financial information into the computer.
• Monitor and correct information in the computer for accuracy of billing and clean claims.
• Complete and verify all registration information, collect patient’s financial responsibility.
• Enter status changes in the computer and verify patients' insurance.
• Utilize computer systems and clerical skills to accomplish position responsibilities.
• Assist patients in completing required forms, including informed consents, and refer to appropriate sources for further information.
• Complete all work queues for quality improvement and collections daily, including updating errors found in daily assigned reports.
• Collect co-payments, deductibles, and co-insurance.
• Determine appropriate priorities for activities based on work demand and provide outstanding customer service.
• Report to work on time as scheduled, complete expected registrations based on position and shift in the expected timely manner with accuracy.
• Perform all other duties as assigned and appropriate to the position within the patient access departments.
• Effectively transfer essential information and responsibilities during transactions of shifts, working as a team to achieve a desired goal.
• Obtain all appropriate information required for the registration of inpatients, outpatients, ER, and Pre-Admissions, inputting this information into the computer system.
• Check daily emails for any communication with Supervisor, communicate any financial arrangement issues to Patient Access Supervisor.
• Respond to all reasonable requests in a timely manner and communicate concisely and effectively with others.

Requirements

• High School diploma or equivalent.
• 1 - 3 years’ experience.

Qualifications

Proficient in utilizing computer systems and clerical skills.

Knowledge of medical terminology and procedures to assist patients in completing required forms, including informed consents.

Skills

Computer proficiency, clerical skills, medical terminology, form completion assistance, financial responsibility management, communication, teamwork, patient registration, insurance verification, and accurate data entry.

Benefits

Comprehensive benefit plan including medical, dental, vision coverage, retirement plan, paid time off, and bonus potential.