Patient Access Rep SMC Neurology Spartanburg

About the Role

The Patient Access Representative ensures a smooth initial patient experience by handling critical registration functions that support clinical treatment, billing, reimbursement, and patient satisfaction.

Requirements

• High School Diploma or equivalent
• Minimum 1 year of experience in healthcare access, customer service, office, or financial settings

Preferred Qualifications

• Associate’s Degree
• Minimum 3 years of experience in healthcare access, customer service, office, or financial settings

Responsibilities

• Accurately complete patient registrations in the HIS system, ensuring demographic and financial data integrity for clinical and billing purposes
• Verify and review insurance benefits and financial clearance for all payors at each encounter
• Collaborate with the Centralized Referral Center to confirm prior authorizations
• Research and resolve registration discrepancies related to demographic, clinical, and insurance accuracy
• Adhere to state, federal, and system policies on compliance, integrity, and ethical registration practices
• Generate accurate patient estimate letters, attempt cash collection when applicable, and process payments for account posting
• Practice AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) in all patient interactions
• Review medical orders for compliance with government, hospital, and clinical protocols
• Complete clinical screenings for specified modalities to ensure patient safety
• Utilize computer systems efficiently to support workflow processes
• Obtain insurance eligibility and benefit information via phone, RTE, or web to provide patients with cost estimates
• Maintain an accurate cash drawer, including reconciliation and deposit functions
• Demonstrate strong typing and data entry skills with high accuracy
• Exhibit excellent oral and written communication skills
• Perform detail-oriented work with a positive attitude, both independently and as part of a team
• Maintain confidentiality and handle sensitive information appropriately
• Perform other duties as assigned by department supervisors or managers

Skills

• Proficiency in computer systems and workflow tools
• Strong attention to detail
• Ability to work in a team and independently
• Excellent communication (oral and written)
• Experience with insurance verification and financial clearance processes
• Cash handling and reconciliation