Patient Access Rep - PRN - H. C. Watkins

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract relevant content: Intro: "Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way." That's about the role/company. Could be "About the role" or "About Ochsner". We'll use "About the role". Then description of job duties: "This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types." That's responsibilities. Then "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion." That's generic, maybe part of Requirements? But we can treat as part of Requirements. Then "Education Required – High school diploma or equivalent Preferred – Associate’s Degree Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction. Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)" That's Qualifications/Education/Experience/Certifications. Then "Knowledge Skills And Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information.Effective verbal and written communication skills and the ability to present information clearly and professionally.Must be proficient with Windows-style applications, various software packages specific to role and keyboard.Strong interpersonal skills.Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.Skills to effectively present information and respond to questions from patients and customers, with proficiency.Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.Good organizational, time management, and conflict resolution skills.Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.Ability to work collaboratively with other departments.Ability to exercise sound judgment in handling/escalating difficult situations." That's Skills. Then "Job Duties Provide excellent customer service to all patients, guests, and family members.Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensures all required forms are completed and other paperwork/documents are gathered and accurate.Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.Performs financial analysis of each case and informs patient of financial responsibilityBalances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.Other related duties as required." That's more duties/responsibilities. Then "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns." That's more responsibilities/compliance. Then "The employer is an Equal Opportunity Employer..." That's EEO boilerplate, remove. Then "Physical and Environmental Demands ..." That's maybe a section but not in allowed headings; we could maybe put under Requirements? But we have no heading for Physical demands. The instruction says use headings only for those listed; we should not create other headings. So we could incorporate physical demands into a

under Requirements or maybe under Responsibilities? Probably under Requirements as it's about job demands. But we need to preserve all substantive info. So we can include that as a paragraph under Requirements. Then "Please click the below link to view Ochsner Rush’s delineated job descriptions based on daily duties...." That's a link instruction; maybe we can drop as it's navigation/application instruction? It's not essential; we can drop. Then "Are you ready to make a difference? Apply Today!" That's application instruction, drop. Then "Ochsner Health does not consider an individual an applicant until they have formally applied..." etc. Drop. Then "Ochsner Health endeavors to make our site accessible..." drop. Then "Ochsner is an equal opportunity employer..." drop. Thus we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have no info about Benefits, Pay, Schedule. So we must NOT include those sections because they are not stated. So we will only include sections with real content: About the role, Responsibilities, Requirements, Qualifications, Skills. We need to ensure we don't include filler like "commensurate with experience". Not present. Now craft HTML. We'll have:

About the role

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Responsibilities

• Greets patients and guests courteously via telephone or in person.
• Initiates scheduling appointments or completing check‑in/admission processes.
• Obtains and verifies accurate identification and demographic data for the patient’s permanent medical record, ensuring confidentiality.
• Handles point‑of‑service collections and face‑to‑face patient interactions related to registration and admission.
• Verifies insurance electronically, by telephone, or via web application.
• Improves patient satisfaction by representing the company professionally and being cross‑trained to support multiple functions across patient and payer types.
• Provides excellent customer service to patients, guests, and family members.
• Creates, activates, and completes patient scheduling, clinic registration, or hospital admission; ensures all required forms are completed and paperwork gathered accurately.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co‑pays, deductibles, and self‑pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances cash drawer daily, prepares deposit slips, and follows closing cash‑drawer process at shift end.
• Demonstrates respect and cooperation in staff relationships; willing to prevent or resolve interpersonal conflicts.
• Adapts behavior to specific patient populations (privacy, introduction, explanation of services, requesting permissions, communication style).
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory requirements; ensures compliance.
• Maintains compliance with the employer’s Compliance & Privacy Program and Standards of Conduct, reporting unethical or questionable conduct, and addressing patient/employee safety and privacy concerns.

Note: Some duties repeated; we can combine but keep all.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities; it is not intended to be a comprehensive listing and contents are subject to change at the company's discretion.

Physical and environmental demands: Sedentary work – exerting up to 10 pounds of force occasionally and/or a negligible amount frequently to lift, carry, push, pull, or move objects; involves sitting most of the time with occasional walking or standing. Normal routine involves no exposure to blood, body fluid or tissue; incumbents are not called upon to perform emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms, posing occupational risk for exposure to all communicable diseases. There may be occupational risk for exposure to hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste; risk level may increase depending on essential job duties.

Qualifications

• Education: High school diploma or equivalent required; Associate’s degree preferred.
• Work experience: Minimum of 1 year experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer‑service‑related environment (e.g., front line registration, financial counseling, banking, retail, or similar roles with direct customer/patient interaction).
• Certifications preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification).

Skills

• Computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication; ability to present information clearly and professionally.
• Proficiency with Windows‑style applications and role‑specific software packages; keyboard proficiency.
• Strong interpersonal skills.
• Clerical skills and technical knowledge of healthcare insurance benefits, payor guidelines on referral and authorization, and current Federal, State, and Local billing regulations.
• Ability to effectively present information and respond to questions from patients and customers.
• Skills to solve practical problems and handle high‑stress situations while maintaining professionalism.
• Good organizational, time‑management, and conflict‑resolution skills.
• Excellent decision‑making; good analytical skills with strong attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling or