Patient Access Rep, PRN Central Staffing

Schedule of Duties

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Maintains patient account records and resolves issues on assigned reports.
• Communicates effectively and professionally with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Maintains a safe environment for patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards.
• Promotes professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supporting department-based goals.
• Serves as a preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Qualifications

• Education: High School Diploma or GED preferred
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Two (2) years of experience in a hospital or customer service setting
• Ability to multi-task
• Proficient typing/keyboarding skills