Patient Access Rep - LBJ EC - 2nd Shift: 10:30AM - 10:30PM / Weekends & Holidays when scheduled.

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

About the Role

The Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission, and insurance verification of all inpatients and outpatients. This role ensures excellent customer service and accurate information collection, informs patients of their rights as determined by HIPAA regulations and Harris Health System policy, and ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Responsibilities

• Complete registration and admission processes for inpatients and outpatients efficiently and accurately.
• Verify insurance information and ensure comprehensive data collection for billing and reimbursement.
• Provide excellent customer service and communicate effectively with patients, physicians, family members, and coworkers.
• Inform patients of their rights under HIPAA regulations and Harris Health System policies.
• Handle detail work accurately and rapidly, multitasking effectively in a fast-paced environment.
• Work with minimal supervision and manage stressful situations with professionalism.

Requirements

• High School Diploma or GED.
• 1 year of experience in a customer service-oriented environment.
• Above-average verbal communication skills, with heavy public contact.
• Proficiency in PC and MS Word.
• Strong mathematical skills.
• Ability to work weekends, flexible hours, and overtime as needed.
• Eligible for telecommute opportunities.

Skills

• Excellent people skills and ability to interact effectively with diverse individuals.
• Strong communication skills, both verbal and written, with a customer service focus.
• Ability to handle detail work accurately and rapidly.
• Effective multitasking and organizational skills.
• Knowledge of language of caring principles.

Schedule

• Flexible schedule, including weekends.
• Overtime may be required.
• Eligible for telecommute.

Other Requirements

• Able to work with little supervision.
• Ability to handle stressful situations professionally.
• Must have PC skills.