Patient Access Rep ER, PRN, Nights

Job Summary

Professionally and courteously interviews patients and/or family members to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery.

Responsibilities

• Accurately identifies patient records using 2 patient identifiers
• Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information
• Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data
• Verifies insurance benefits, precertification status, and medical necessity information
• Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances
• Assists patients in making payment arrangements when appropriate
• Completes all registrations and preregistrations in a timely manner
• Affords assistance in completing all necessary admission forms
• Escorts patients to treatment locations
• Performs registration duties with minimal supervision or guidance
• Provides coverage in other Patient Access areas as needed
• Provides excellent customer service and service recovery when needed

Qualifications

• Minimum Knowledge, Skills, Experience Required:
• Education / Certification: High School / GED Required. Post-secondary Education Preferred.
• Experience: Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.