Patient Access Rep ER-Crestwood Medical Center-PRN-varies

Responsibilities

• Greets the public, patients, and families both in person & on phone.
• Practices professional phone etiquette and able to multitask with computer programs.
• Obtains and enters demographic, financial and registration information for all patient types.
• Handles all customer service issues in a customer friendly manner by taking ownership in your job.
• Collects required fees (copays, deductibles, co-insurance, etc.) from patients or authorized representatives.
• Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call (includes all Pre-Service Team members at off-site locations such as CBO & Cochran Center).
• This is an administrative job.

Qualifications

• Education: A high school diploma or GED. Post-secondary education preferred.
• Experience: Two to three years of customer service/public relations experience preferred. Two to three years computer experience preferred. Will consider one year of previous work experience in other fields.

Skills

• Excellent verbal and written skills required.
• Ability to work in a fast-paced environment with a positive attitude.
• Effective time management skills.
• Efficiency and organizational skills with the ability to multitask.