Patient Access Rep - Clinic Referral Center

About the role

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

• Manage administrative duties for the patient intake process, adhering to established guidelines.
• Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.
• Perform collection functions and financial assistance for payment methods.
• Conduct interviews with patients and/or family members.
• Collect and/or negotiate point of service payments or link to financial assistance programs.
• Articulate information in a courteous, clear, and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff.
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‑pay benefit designs based on established charge estimates for common procedures.
• Counsel patients regarding their third‑party coverage, financial responsibility, and billing procedures.

Requirements

• High school diploma or GED.
• One (1) year of relevant experience.

Skills

• Critical thinking.
• Strong customer service.
• Knowledge of insurance, billing, and medical terminology.
• Ability to articulate information courteously, clearly, and informatively.
• Ability to convey patient responsibility estimates based on deductible, coinsurance, and co‑pay benefit designs.
• Ability to counsel patients on third‑party coverage, financial responsibility, and billing procedures.

Pay

Pay Range $16.83 - $23.77 /hour