Patient Access Rep - 24H - Beverly

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Patient Access Rep for Outpatient and Emergency departments. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Responsibilities

• Registers patients presenting for visits.
• Explains the registration process to patients and responds to patient questions.
• Processes patient co-payments, co-insurance, deductibles, and balances due.
• Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day.
• Assists patients with Kiosk check-in as needed.
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
• Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.
• Monitors patient waiting area for a smooth, efficient registration flow.
• Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
• Responds to patient concerns and potential patient safety issues accordingly.
• Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
• Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
• Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.
• Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments.
• Information sources include online questionnaires, offline materials, and subgroup searches.
• Establishes working relationships with staff of assigned clinical departments.
• Understands and correctly applies unique clinical department scheduling protocols.
• Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
• Ensures all required key patient scheduling and registration information is captured and verified.
• Key information includes referring physician information, insurance coverage, demographics, and contact information.
• Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.
• Strictly follows confidentiality and equipment security