Patient Access Registration

$2,000 sign-on bonus for external applicants.

About the role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

We are seeking an energetic candidate for our Outpatient Access Registration Department. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification, and verification of insurance benefits to obtain accurate and prompt reimbursement. As Patient Access Registration, we are often the first point of contact for our patients and their families. Our professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need.

Responsibilities

• Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain benefits and insurance verification
• Point of Service Cash Collection, Co-pays, Deductibles, and Coinsurance
• Accurate computer data entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre-Register Patients for Emergency, Elective, and Scheduled Cases
• Work with various systems including the Patient Registration and Electronic Medical Record
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary

Requirements

• High School Diploma/GED
• 1+ years of experience in a Hospital Patient Registration Department, Physician office, or any medical setting
• 1+ years of customer service experience
• 1+ years of experience with insurance policies and procedures
• Ability to work the schedule for this position: Monday - Thursday, 4:00 PM - 2:30 AM

Preferred Qualifications

• Experience submitting authorization requests and/or processing referrals
• Previous experience in collecting patient copays, deductibles, etc.
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD-9 (10) and CPT terminology
• Understanding of Medical Terminology
• Bilingual fluency with English & Spanish

Schedule

Monday - Thursday, 4:00 PM - 2:30 AM

Pay

The salary for this role will range from $16 to $29 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications. We comply with all minimum wage laws as applicable.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.