Patient Access Registration

We need to output HTML fragment with sections: About the role? The posting includes description: "Optum is a global organization...". That could be About the role or About the company. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We have: - About the role: description of Optum, mission, culture, role as Patient Access Representative. So we can put that in

About the role

with

paragraphs. - Responsibilities: list of duties. Use

• . - Required Qualifications: list of qualifications. Could be Requirements or Qualifications. Use

  Qualifications

  maybe. The posting says "Required Qualifications" and "Preferred Qualifications". We can combine into Qualifications section with required and preferred? But we need to preserve all info. Could have two sub-sections? But only headings allowed are those listed; we can still use

  Qualifications

  and then within that have

  for required and

  for preferred, or use

  for each. Probably better:

  Required Qualifications

  not allowed? Only allowed headings list includes Qualifications (generic). We could still use

  Qualifications

  and then separate required and preferred with or

  . That's okay. - Skills: maybe from preferred qualifications like "Experience submitting authorization requests", "Previous experience in collecting patient copays", etc. Could be Skills section. - Benefits: posting mentions "comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution". Also "$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS". Also mention pay range. So Benefits section can include sign-on bonus and benefits. - Pay: posting says "The hourly pay for this role will range from $16 - $29 per hour based on full-time employment." Also "Pay is based on several factors...". So we can have Pay section. - Schedule: posting mentions "Ability to work Thursday, Friday & Saturday from 6:00am - 6:30pm". That's schedule info. So Schedule section. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, drug free workplace, etc. Also remove navigation, cookie, legal, scam-warning, duplicated lines. Also remove application instructions (none). Remove "#RPO #RED". Remove "PLEASE NOTE** The sign-on bonus is only available to external candidates..." Actually that's relevant to bonus, we can keep that info but maybe incorporate into Benefits or Pay. It's not boilerplate; it's specific about sign-on bonus eligibility. Keep. We must not include sections with filler like "commensurate with experience". Not present. We need to preserve all substantive information. Let's extract content: About the role / company description: "Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay." That's a paragraph. Responsibilities list: - Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits - Respond to patient and caregivers' inquiries always in a compassionate and respectful manner - Obtain Benefits and Insurance verification - Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance - Accurate Computer Data Entry - Scan documents - Organize and schedule patient services and appointments for referrals - Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases - Work with various systems including Patient Registration and Electronic Medical Record - Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary Also later: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That could be part of Responsibilities or maybe a separate section like "Performance and Development". But we can include in Responsibilities as a bullet? It's not a duty but a statement. Could be placed in About the role? Might be better to include in Responsibilities as a bullet: "Be rewarded and recognized for performance; receive clear directions for success and development opportunities." But we should not invent. It's a statement about rewards and development. Could be placed in a separate section like "Benefits"? Not exactly. Maybe we can include under Responsibilities as a bullet: "Be rewarded and recognized for performance; receive clear directions for success and development opportunities." It's still substantive. Required Qualifications list: - High School Diploma/GED - 1+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting - 1+ years of customer service experience - 1+ years of experience with insurance policies and procedures - Ability to work Thursday, Friday & Saturday from 6:00am - 6:30pm Preferred Qualifications list: - Experience submitting authorization requests and / or processing referrals - Previous experience in collecting patient copays, deductibles, etc. - Previous working experience with Google products - Working knowledge of facility pricing structure and cost estimates - Knowledge of ICD9 (10) and CPT terminology - Understanding of Medical Terminology - Bilingual fluency with English & Spanish Also note about sign-on bonus eligibility: "PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus." Pay info: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable." Benefits: "$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS" plus comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Schedule: Already captured in Required Qualifications (Ability to work Thursday, Friday & Saturday from 6:00am - 6:30pm). Could also be separate Schedule section. We must not duplicate content. We can put schedule in Schedule section and not repeat in Qualifications. But the posting includes that ability as a qualification. We could keep it under Qualifications as a required qualification, and also have Schedule section referencing same info? That would duplicate. Better to keep it under Qualifications and not create separate Schedule section unless we have additional schedule info beyond that. The posting only mentions that schedule. So we could either put it under Qualifications and not have Schedule section, or put it under Schedule and not repeat in Qualifications. The instruction: "include a section ONLY when the posting has real, specific content for it". The schedule is specific content. So we should have a Schedule section. Then we should not duplicate that same sentence in Qualifications; we can omit it from Qualifications or rephrase to avoid duplication. But we must preserve ALL substantive information. If we remove it from Qualifications, we lose that info unless we put it in Schedule. So we can move that qualification to Schedule section and not list it under Qualifications. That preserves the info. Thus Qualifications section will have required qualifications except the schedule. Preferred qualifications remain. Now Benefits section: include sign-on bonus and benefits package. Pay section: include pay range and factors. Now we need to decide headings: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly Skills? Could combine preferred qualifications into Skills. But we already have Qualifications covering required and preferred. Could split: Required Qualifications under Qualifications, Preferred under Skills. But we only have allowed headings list includes Skills. So we could make Qualifications for required, Skills for preferred. That would avoid duplication and follow instruction to prefer few substantive sections over many thin ones. But we already have many sections. Let's see: About the role, Responsibilities, Qualifications (required), Skills (preferred), Benefits, Pay, Schedule. That's 7 sections. Could be okay. Alternatively combine required and preferred under Qualifications and omit Skills. That's fewer sections. The instruction: "Prefer a few substantive sections over many thin ones." So better to combine. So we will have Qualifications section containing both required and preferred (maybe with subheadings? Not allowed). We can just list required then preferred as separate

  lists with headings inside? Could use

  Required Qualifications:

  then
  . That's okay. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Now we need to ensure we don't include boilerplate: EEO, drug free workplace, mission statements about equity, etc. Remove those paragraphs. Also remove "At UnitedHealth Group, our mission is to help people live healthier lives..." etc. That's boilerplate? It's mission statement but could be considered part of About the role? It's somewhat generic but still specific to UnitedHealth Group. However the instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Mission statement may not be explicitly listed but could be considered boilerplate. Safer to remove it. The earlier Optum description is enough. Also remove "UnitedHealth Group is an Equal Employment Opportunity employer..." etc. Remove. Also remove "UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment." Remove. Also remove "#RPO #RED". Remove. Now craft HTML. We'll output:

  About the role

  Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

  Responsibilities

  • Communicate directly with patients and /