Patient Access Registrar - Outpatient Rehab - PRN Weekdays - Shifts Vary

About the role

Under the supervision of The Patient Access Supervisor, this position is responsible for ensuring the delivery of outstanding customer service while greeting patient, registering patient and verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verification of pre-certification obtained from insurance companies and/or physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible, co-insurance, and/or providing financial counseling when appropriate, and completing the entire registration process.

Responsibilities

• Captures and documents all pertinent patient demographic, subscriber, and insurance information into the EHR system.
• Verifies patient’s insurance eligibility and benefits with the information obtained.
• Affirms accuracy in all aspects of the position, particularly patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas.
• Assesses and collects financial liabilities prior to service when applicable; educates patients on billing process for the facility; refers patients for financial counseling if applicable; documents payment information in system as appropriate.
• Scans appropriate data into Document Management System (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record).
• Identifies patient's history in all Patient Access Systems to avoid duplication of medical records.
• Confirms and updates EHR system with pre-certification information for all scheduled and non-scheduled outpatient accounts as applicable.
• Completes ABN form upon any failure to meet medical necessity.
• Obtains and accurately completes MSP forms when applicable.
• Demonstrates ability to complete and explain all registration related consents and other documents as needed to the patient.
• Prepares patient packets for next day's scheduled procedures (varies per area).
• Works according to standard operating procedure during EHR or other system downtimes.
• Works with physician offices and other departments to ensure patient satisfaction is met.
• Utilizes all systems appropriately as related to the registration process.
• Maintains open and positive professional communication (oral and written) as well as great attitude at all times.

Requirements

• Licensure or other certifications: None specified.
• Education: High School Diploma or GED.
• Experience: Proficient in the use of office equipment (computer, fax, telephone, scanning copier). Must be mobile and push patient in wheelchair, if necessary between any location within hospital campus.

Qualifications

• Licensure or other certifications: Bilingual preferred.
• Education: Associate or Bachelors Degree in Business, Financial/HealthCare related field preferred.
• Experience: Medical terminology, data entry and computer experience, admitting, business office, collection, physician office experience and working with public preferred.

Skills

• Excellent problem solving and analytical skills.
• Excellent written and oral communication skills required.
• Proficient with use of all Patient Access Systems, Software Application and Processes.
• Knowledge of billing requirements and proper documentation of.
• Knowledge of insurance guidelines and protocols, the components of full verification, and payor information / requirements.

Benefits

N/A

Pay

N/A

Schedule

PRN for Registration and ED Registration are responsible for accurately performing any and all functions listed above. Job Shift/Schedule: Varies

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time.
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time.
• Vision: Heavy, Occasionally 0-30%.
• Kneeling/Stooping/Bending: Occasionally 0-30%.
• Standing/Walking: Frequently 31-65%.
• Pushing/Pulling: Occasionally 0-30%.
• Intensity of Work: Frequently 31-65%.

Equal Opportunity Employer

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.