Patient Access Quality Coordinator
Summary of Job Duties
The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. This position will require some travel and the ability to drive for UAMS.
Qualifications
- Minimum Qualifications: Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field
Plus 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.
~ Or ~
Equivalent combination of education and experience - Preferred Qualifications: Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
Licenses, certificates, or registration: CHAA or CHAM certification.
Special Knowledge, Abilities and Skills
- Formal classroom teaching experience
- Proven success in developing curricula and training resources
- Knowledge of regulatory policies and procedures concerning billing and collections
- Quality Review experience
- Excellent oral and written communication skills
- Deadlines
- Highly developed critical thinking, problem-solving, and decision-making skills
- Demonstrated aptitude for quantitative analysis and attention to detail
- Ability to simplify and communicate concepts to a variety of individuals
- Ability to account for individual needs/learning styles when educating staff
- Ability to engage and motivate staff members at all levels
- Ability to develop curriculum, instructor guides, and training materials
Job Requirements
- Proactively anticipates, mitigates, and/or resolves workflow issues
- Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers
- Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner
- Reviews, monitors, and documents staff performance by assessing competencies through quality audits
- Regularly review pre-registration and registrations for completion and accuracy
- Documents performance deficiencies and makes training recommendations based on audit results
- Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action
- Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services
- Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems
- Perform other duties as needed
Salary Information
Commensurate with education and experience
Required Documents to Apply
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Proof of Veteran Status
Special Instructions to Applicants
Please contact askrecruitment@uams.edu for any recruiting related questions.
All Application Materials Must Be Uploaded To
The University of Arkansas System Career Site
Please Do Not Send To Listed Recruitment Contact
Pre-Employment Screening Requirements
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity
- Frequent Physical Activity
- Occasional Physical Activity