PATIENT ACCESS NAVIGATOR II (REMOTE OVERNIGHTS)

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to decide which sections are present. The posting includes: About Us (company description), Short Description (role description), Experience Required, Education Requirements, Special Requirements (list of many). Also maybe Responsibilities? The short description includes responsibilities. Could treat "Short Description" as role overview, maybe under "About the role"? But they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly. We have no explicit Benefits, Pay, Schedule info. There's mention: "Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement." That's benefits info. So we can include Benefits section. Pay: not mentioned. Schedule: mention "Must be able to work varied hours/shifts as business needs change and evolve." That's schedule info. So we can include Schedule section. Qualifications: maybe Education Requirements and Experience Required combined? Could have Requirements (experience) and Qualifications (education). Or we could have Requirements (experience) and Qualifications (education). Skills: list of technical proficiencies etc. We need to preserve all substantive info, not invent. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not include boilerplate like EEO etc. Not present. We need to output only HTML fragment. Let's structure:

  About the role

  maybe includes Short Description paragraph(s). Could also include About Us? But About Us is company info, not role. Could put under

  About Cooper University Health Care

  but not in allowed list. However instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. So we should map content to those headings. Thus: - About the role: includes Short Description paragraph(s) describing role. - Responsibilities: maybe we can extract duties from Short Description and Special Requirements? But we could treat Short Description as responsibilities. However we already used About the role for that. Could split: About the role = brief overview; Responsibilities = detailed duties list. We have duties: "Provides a single and centralized point of patient access to physician and radiology services across disciplines...", "Delivers an exceptional experience...", "Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.", "Responsible for providing technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.", "Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.", "This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures." We can list those as

  • . - Requirements: Experience Required (2+ years direct experience..., 1-2 years’ preferred experience with Acombina..., etc). Also maybe include "Must be able to work varied hours/shifts..."? That's schedule. - Qualifications: Education Requirements (High School diploma or equivalent required). Also maybe "Bilingual skills are a plus." could be Skills or Qualifications. - Skills: list of technical proficiencies: strong technical proficiency including EPIC, Outlook, IDX, Excel and Word; knowledge of EPIC systems a plus; strong computer user, proficiency in Internet, Excel, Word and Outlook; excellent oral and written communication skills; team player; adaptability; time management; leadership aptitude; organizational skills; motivated, decisive, self-starter, problem solver; ability to analyze issues; decision-making; adaptability; ability to learn new things quickly; ability to maintain performance metrics; ability to handle multiple physician specialties; ability to wear telephone headset and manipulate objects; etc. - Benefits: comprehensive benefits program including health, dental, vision, life, disability, retirement. - Pay: not present, so omit. - Schedule: Must be able to work varied hours/shifts as business needs change and evolve. We must not include filler like "commensurate with experience". Not present. We need to ensure we don't repeat info unnecessarily but preserve all substantive info. Some info may appear in multiple sections; we need to avoid duplication? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't forbid duplication but better to avoid redundancy. However we must ensure each piece appears somewhere. Let's extract each piece: From About Us: "At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey." We could put this under About the role? But that's about company, not role. However we have no other heading for company info. Could we put under About the role? Might be okay but it's not about role. Perhaps we could create a heading "About Cooper University Health Care" but not in allowed list. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other headings, but they gave examples. Safer to stick to those headings. Where to put company info? Could be part of About the role as introductory paragraph about employer. It's still substantive. We'll include a short paragraph under About the role that includes the company description. Now Short Description: "Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor." That's also role overview. Could be part of About the role as well. Now responsibilities list we identified. Now Experience Required: "2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment. 1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word. Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office." Now Education Requirements: "High School diploma or equivalent required" Now Special Requirements list: many bullet-like sentences. We'll need to parse them into list items. Special Requirements sentences: - Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape. - Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs. - Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. - Team player with a genuine interest in resolving customer issues. - Must enjoy interacting and working collaboratively in a team environment. - Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1. - Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. - Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. - Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. - Ability to learn new things quickly. - Must have excellent time management, leadership aptitude, and organizational skills. - Must be a motivated, decisive, self-starter and problem solver. - Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. - Knowledge of EPIC systems a plus. - Must be able to work varied hours/shifts as business needs change and evolve. - Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. - Bilingual skills are a plus. Some of these overlap with Skills etc. We'll need to allocate. We have Skills section: we can list technical proficiencies, communication, teamwork, adaptability, time management, leadership, organizational, problem solving, decision-making, ability to learn, etc. We have Requirements section: experience. We have Qualifications: education. We have Benefits: benefits program. We have Schedule: varied hours/shifts. We need to ensure we don't miss any piece. Let's map: About the role: combine company About Us + Short Description (role overview). Could be two paragraphs. Responsibilities: list of duties (the bullet points we enumerated). Requirements: Experience Required (2+ years..., 1-2 years’ preferred experience with Acombina..., experience in or knowledge of...). Qualifications: Education Requirements (High School diploma or equivalent required). Also maybe "Bilingual skills are a plus." could be Skills or Qualifications but we already have Skills. Skills: list of technical proficiencies (EPIC, Outlook, IDX, Excel, Word), strong computer user (Internet, Excel, Word, Outlook), excellent oral/written communication, team player, enjoys collaborating, proven ability to handle more than required number of physician specialties, ability to maintain/exceed performance metrics, ability to analyze issues and identify best resolution, solid decision-making, adaptability/flexibility, ability to learn new things quickly, excellent time management, leadership aptitude, organizational skills, motivated decisive self-starter problem solver, knowledge of EPIC systems a plus, ability to wear telephone headset and manipulate objects. But some of these are also in Special Requirements; we need to ensure we don't miss any. Let's list all distinct items from Special Requirements and see if covered: 1. Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape. (This is about customer experience interest; could be under Skills as "genuine interest in providing excellent customer experience".) 2. Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs. (Escalation skills, support quality/training programs.) 3. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. (Communication skills.) 4. Team player with a genuine interest in resolving customer issues. (Team player, interest in resolving customer issues.) 5. Must enjoy interacting and working collaboratively in a team environment. (Enjoy interacting/collaborating.) 6. Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1. (Ability to handle more physician specialties.) 7. Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. (Maintain/exceed performance metrics.) 8. Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. (Analyze issues, decision-making.) 9. Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. (Adaptability/flexibility.) 10. Ability to learn new things quickly. (Ability to learn quickly.) 11. Must