Patient Access Manager, Day Shift, Rehabilitation

About the role

Adventist Healthcare's Rehabilitation is seeking an experienced Patient Access Manager for their location in Rockville, MD. The ideal candidate will embrace Adventist Healthcare's mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Selecting and being accountable for the ongoing development and evaluation of individuals within the area of responsibility.
• Develops associate loyalty and retention through effective associate engagement, inclusion, and participation; proactively solicits, listens to, and addresses associate suggestions; promotes a professional environment that recognizes and respects diversity.
• Establishes and implements ongoing performance improvement programs, utilizing an interdisciplinary approach; escalates unfavorable trends or disciplinary actions to the immediate supervisor; provides managerial follow-up related to performance, up to and including disciplinary actions and termination.
• Manages the financial and personnel management of assigned areas, providing leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Navigant/client departments, and vendors.
• Directly responsible for effectively managing assigned Patient Access activities and staff members, demonstrating ability to interpret third-party payer contract requirements and recommend, design, and implement procedures for compliance with regulations and standards.
• Ensures distribution of process updates regarding criteria changes, regulation changes, and program changes to assigned staff, ensuring their understanding and future compliance.
• Facilitates a multidisciplinary team to achieve desired outcomes, creating a culture supportive of personnel, fostering individual motivation, teamwork, and elevated levels of performance and accountability, and staff retention.
• Maintains close business relationships with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during extraordinary events.
• Edifies physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements, including serving as a consultant to Navigant Regional Directors of Patient Access, Client facility-based Patient Registration Directors, physicians, case managers, and others regarding assigned performance guidelines and standards for Patient Access services.
• Meets with individual or groups of physicians, family members, third-party payers, and vendors as necessary to facilitate the Patient Access process.
• Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
• Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates unfavorable trends to the EFC Director or Client Account Executive.
• Collaborates with Navigant Patient Access Leaders to resolve issues appropriately.
• Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to stay updated on trends in revenue cycle operations and healthcare in general.
• Participates in local, regional, and national healthcare revenue activities and professionally represents Adventist HealthCare at these functions.
• Develops project work plans, facilitates resource allocation, executes project tasks, and obtains assistance from other intra and inter-functional resources, as required.

Qualifications

• Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field required; 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement.
• Master’s Degree preferred.
• Minimum of 10 years in supervisory / management role; acute care facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service/Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment preferred.
• Five or more years of consulting and project management experience in revenue cycle design and optimization highly desirable.
• Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) desirable.
• Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation preferred.
• Proficiency with Microsoft Excel, Word, Project, PowerPoint, and SharePoint.
• Prior experience with major Patient Access technologies currently in use, and/or other "like" systems.

Skills

• Knowledge of Patient Access industry leading practices, performance metrics, and documentation.
• Ability to interpret 3rd party payer contract requirements and recommend, design, and implement procedures for compliance with regulations and standards.
• Leadership and management skills.
• Interpersonal and communication skills.
• Project management and organizational skills.
• Ability to work independently and collaboratively.

Benefits

Includes work-life balance through non-rotating shifts, recognition and rewards for professional expertise, free employee parking, medical, prescription, dental, and vision coverage for employees and their eligible dependents effective on date of hire, employer-paid short and long-term disability, basic life insurance and AD&D, (short-term disability buy-up available), paid time off, employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period, subsidized childcare at participating childcare centers, tuition reimbursement, employee assistance program (EAP) support, and more.

Pay

$77,313.60 - $115,980.80

Schedule

Full Time

Application Instructions

Click here to apply through your Workday account if you are a current Adventist HealthCare employee.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background.