Patient Access Manager

The HealthCare Connection (THCC), founded in 1967, was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care, with two primary care locations and six school-based health centers serving over 20,000 patients. Services include Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.

About the role

The Patient Access Manager oversees daily patient access operations, including registration, insurance verification, eligibility screening, financial intake, and enrollment assistance services. This role provides direct supervision and leadership to patient access staff to ensure consistent workflows, quality customer service, accurate patient data collection, and efficient front-end operations. The Manager serves as a day-to-day operational resource, offering guidance, training, workflow support, and front-line assistance. This position collaborates with clinical, finance, billing, and operational teams to address patient access concerns, improve workflows, and support effective revenue cycle processes.

Responsibilities

• Provide leadership and direct supervision to patient access staff, including performance management, coaching, development, and accountability.
• Manage daily patient access operations, including staffing, coverage, workload distribution, and operational support across assigned functions.
• Oversee registration, insurance verification, eligibility screening, financial intake, and enrollment activities to ensure timely, accurate, and consistent service delivery.
• Establish and maintain standardized processes and expectations across patient access functions to promote operational consistency and an effective patient experience.
• Monitor the accuracy and integrity of patient demographic, insurance, eligibility, income, and financial information and address trends or deficiencies affecting data quality.
• Serve as an escalation resource for complex patient access, eligibility, insurance, and service-related concerns.
• Monitor departmental performance and key operational indicators, identify barriers and trends, and implement improvements to strengthen access, efficiency, and front-end revenue cycle performance.
• Collaborate with clinical, billing, finance, and operational teams to address cross-functional issues and ensure effective coordination of patient access activities.
• Develop and maintain staff competency through onboarding, training, ongoing education, and assessment of established processes and procedures.
• Perform other duties as assigned.

Qualifications

• High school Diploma or equivalent (required).
• Four (4) years of experience with patient registration, eligibility services, healthcare front office operations, or related healthcare support functions, preferably within a community health center or FQHC.
• Associate’s Degree in Healthcare Administration or related field (preferred).
• Experience working with NextGen and/or Epic electronic health record (preferred).
• Bilingual Spanish (preferred).

Benefits

• Medical, Dental, and Vision Insurance.
• Free Life & Short-Term Disability Insurance.
• 403(b) Retirement Plan with employer match.
• Comprehensive Paid Time Off (PTO).
• 10 Paid Holidays.