Patient Access Manager

Position Summary

Key Responsibilities

• Support short-term and long-term planning for all registration and Patient Access areas.
• Manage pre-service and point-of-service financial clearance activities.
• Actively manage budgets and department costs.
• Develop and implement action plans to improve processes, service, and financial performance.
• Manage and monitor all operational metrics to ensure department goals are met, including Service Level Agreements and budget targets.
• Plan and manage staffing, including identifying needs, interviewing, hiring, and scheduling.
• Oversee wage and salary related activities for direct reports.
• Direct orientation, training, and ongoing development for Patient Access staff.
• Grow and mentor supervisors and ensure staff engagement, alignment, and commitment to strategy, mission, and goals.
• Communicate proactively and positively with your direct supervisor to support your own professional growth.
• Enforce departmental policies, procedures, practices, and work rules in line with hospital and corporate guidelines.
• Aid in developing new policies and procedures as needed.
• Communicate key information, department status, and issues to staff, Director, and CFO.
• Identify operational gaps or problems and recommend solutions for improvement.
• Address staff concerns, resolve problems, and support a positive work environment.

Supervisory Responsibilities

• Supervise Supervisor, Patient Access.
• Indirectly oversee Patient Access Representatives (levels I–IV).

Work Conditions

• Must be able to work in a sitting position for extended periods.
• Work is performed in a hospital environment.
• Must be available to work hours and days as needed based on departmental and system demands.
• Must be available for on-call coverage as needed.