Patient Access Liaison - Urology - Full Time - Detroit

About the role

We are seeking a Patient Access Liaison to join our team and play a key role in ensuring patients receive timely access to care. In this position, you will serve as the central scheduling expert for a designated clinical specialty, partnering with providers, referring offices, contact centers, and operational teams to optimize provider schedules and improve the patient experience.

Responsibilities

• Serve as the primary owner of the product line master schedule templates across all practice locations.
• Manage and implement all provider schedule changes while maintaining standardized scheduling practices.
• Monitor outpatient provider availability and proactively identify opportunities to improve patient access.
• Collaborate with Contact Center, Regional Practice Operations (RPO), clinic leadership, and providers to optimize scheduling workflows.
• Act as the centralized scheduling resource for patients, referring providers, and internal stakeholders.
• Maintain consistent provider master schedules across the service line to ensure scheduling accuracy and efficiency.
• Coordinate schedule maintenance, provider time-off requests, clinic changes, and template updates.
• Analyze scheduling trends and recommend improvements to maximize provider utilization and patient access.
• Ensure scheduling protocols and procedures are consistently followed across all practice locations.
• Deliver exceptional customer service while responding promptly to scheduling needs and operational priorities.

Requirements

• High School Diploma or G.E.D. equivalent.
• Minimum of three (3) years of experience in a healthcare or business office environment.
• Experience scheduling patient appointments and maintaining provider schedules.
• Strong computer proficiency, including Microsoft Office applications.
• Experience working within a patient scheduling system.
• Excellent organizational, time management, and communication skills.
• Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• Associate degree or completion of two or more years of college coursework.
• Experience analyzing and preparing physician schedules.
• Epic electronic medical record (EMR) experience.
• Previous experience supporting multiple providers or practice locations.