Patient Access Lead, PRN/As Needed

About the role

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Responsibilities

• Provide expert guidance to caregivers and monitor assigned area
• Train and mentor team members
• Identify and implement workflow improvements
• Perform all duties required by assigned area
• Discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability
• Respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals
• Consistently follow and document established patient financial engagement and collection workflows

Requirements

Minimum Qualifications

• Education: High School diploma or equivalent
• Experience: Participate in Preceptor training/experience post-hire
• Interpersonal, organizational, and analytical skills
• Ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment, and rapidly identify and initiate corrective actions when problems arise
• Models collaborative behavior and communicates positively and professionally
• Ability to communicate effectively providing good written and oral direction to caregivers
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Demonstrates proficiency in Patient Access procedures
• Ability to embrace change by adapting to job duty variances and following leadership direction
• Takes responsibility for actions and strives for excellence
• Engages in continuing education and seeks new knowledge and skills

Preferred Qualifications

• 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. on a regular basis
• Prolonged standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

From day one, Mercy offers outstanding benefits — including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.