Patient Access Front Desk Associate, Boca Float, $1,000 Bonus, FT, 8A-4:30P
Baptist Health · Boca Raton, FL · 1 mo ago
OTHR$17.62–$22.38/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description of organization (Sign-On Bonus: Up to $1,000 Baptist Health is the region's largest...). That could be "About the role" or maybe "About Baptist Health". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content.
We have:
- Sign-On Bonus: Up to $1,000 (this is a benefit/pay? It's a sign-on bonus, could be part of Benefits or Pay. Since we have a Pay section for estimated pay range, we could include Sign-On Bonus under Benefits or maybe under Pay. The instruction: include Pay section only if posting actually states them. It does state estimated pay range. So we will have Pay section.
- Benefits: there is a Benefits paragraph describing career growth, health and wellness, wellness program, tuition reimbursement, etc. So we will have Benefits section.
- Description: responsibilities: coordinating patient flow, timely processing, maintaining knowledge and deployment of practices, insurance requirements, BHSF pricing, financial assistance, revenue cycle ops, supporting go-lives, departmental initiatives, onboarding/training, participate in committees/champion opportunities, practice service excellence. That's responsibilities.
- Qualifications: includes degrees, additional qualifications for internal staff, external staff, desired knowledge, bilingual, minimum required experience 1 year. Also includes EOE statement (which we should remove as boilerplate). So we will have Qualifications section.
- Skills: maybe we can extract from qualifications: detail oriented, organized, team player, compassionate, excellent customer service, interpersonal communication, ability to work high volume, fast-paced, basic math, etc. Could be a Skills section. But we need to avoid thin sections. Could combine skills into Qualifications or Responsibilities? The instruction: prefer a few substantive sections over many thin ones. We could have sections: About Baptist Health (maybe not required but we have description of organization), Responsibilities, Qualifications, Benefits, Pay. That's five sections. Could we merge About Baptist Health into a short paragraph under a heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content.
We have:
- Sign-On Bonus: Up to $1,000 (this is a benefit/pay? It's a sign-on bonus, could be part of Benefits or Pay. Since we have a Pay section for estimated pay range, we could include Sign-On Bonus under Benefits or maybe under Pay. The instruction: include Pay section only if posting actually states them. It does state estimated pay range. So we will have Pay section.
- Benefits: there is a Benefits paragraph describing career growth, health and wellness, wellness program, tuition reimbursement, etc. So we will have Benefits section.
- Description: responsibilities: coordinating patient flow, timely processing, maintaining knowledge and deployment of practices, insurance requirements, BHSF pricing, financial assistance, revenue cycle ops, supporting go-lives, departmental initiatives, onboarding/training, participate in committees/champion opportunities, practice service excellence. That's responsibilities.
- Qualifications: includes degrees, additional qualifications for internal staff, external staff, desired knowledge, bilingual, minimum required experience 1 year. Also includes EOE statement (which we should remove as boilerplate). So we will have Qualifications section.
- Skills: maybe we can extract from qualifications: detail oriented, organized, team player, compassionate, excellent customer service, interpersonal communication, ability to work high volume, fast-paced, basic math, etc. Could be a Skills section. But we need to avoid thin sections. Could combine skills into Qualifications or Responsibilities? The instruction: prefer a few substantive sections over many thin ones. We could have sections: About Baptist Health (maybe not required but we have description of organization), Responsibilities, Qualifications, Benefits, Pay. That's five sections. Could we merge About Baptist Health into a short paragraph under a heading? The instruction says use for section headings (e.g. About the role, Responsibilities...). It didn't forbid an "About the company" heading, but they gave examples. We could use "About the role" for description of role? Actually "About the role" could be used for the description paragraph (the incumbent will be responsible...). But we already have Responsibilities. Maybe we can use "About Baptist Health" as a heading? Not in examples but likely acceptable as it's a section heading. However they said use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That list is examples, not exhaustive. So we can use any meaningful heading.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "EOE, including disability/vets" at end - that's EEO boilerplate, should be removed.
Also "Sign-On Bonus: Up to $1,000" is at start; we should incorporate that into Benefits or Pay. Probably Benefits.
We need to preserve all substantive information.
Let's extract content:
Sign-On Bonus: Up to $1,000
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Benefits At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing supportComprehensive health and wellness resources that go beyond traditional benefitsA wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costsTuition reimbursement to support continued learning and advancementAnd so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
Description The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.
Qualifications Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.Exceeds departmental KPIs.Maintains a positive attitude, is self motivated, and encourages others.Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.Complete and pass the Patient Access training course.Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.Desired: Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc. ). Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.Knowledge of medical terminology.Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year
We should remove "EOE, including disability/vets". Also remove duplicated lines? Not seeing duplicates.
Now format.
We'll have sections:
- About Baptist Health (maybe heading "About Baptist Health") with the paragraph about organization.
- Responsibilities (the description paragraph). Could be multiple bullet points? The description is a paragraph with multiple responsibilities separated by periods. Could turn into - for each duty. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list.
Similarly, Qualifications: we have degrees, additional qualifications for internal/external, desired, etc. Could be a list.
Benefits: we have list items after colon: Career growth..., Comprehensive health..., Wellness program..., Tuition reimbursement..., And so much more. We'll make a list.
Pay: just a paragraph with the estimated pay range.
Sign-On Bonus: could be included in Benefits as a bullet: Sign-On Bonus: Up to $1,000.
Let's craft.
First, About Baptist Health paragraph: combine the first paragraph after Sign-On Bonus? Actually the Sign-On Bonus line is separate; we can include it as a bullet under Benefits.
Thus About Baptist Health: the paragraph describing Baptist Health (starting with "Baptist Health is the region's largest...").
Now Responsibilities: list each duty:
- Coordinating patient flow, timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
- Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
- Participate in departmental committees/champion opportunities
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
We could split "Coordinating patient flow, timely processing" as one bullet.
Now Benefits list:
- Sign-On Bonus: Up to $1,000
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more (maybe keep as bullet)
Now Qualifications list:
We need to capture degrees: High School, Cert, GED, Trn, Exper. That's weird but we keep as is.
Additional qualifications for internal staff: bullet list? Could be multiple items.
We could break into sub-bullets but maybe just a paragraph? The instruction: Use
- for any list of duties/requirements/benefits. So qualifications is a list of requirements; we should list each requirement as
- .
Thus we need to parse qualifications into distinct items:
- Degrees: High School, Cert, GED, Trn, Exper.
- For internal staff:
- Minimum 1 year Patient Access experience
- Demonstrated ability to independently perform all functions within the Level 1 job description
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
- Exceeds departmental KPIs
- Maintains a positive attitude, is self motivated, and encourages others
- Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed
- For external staff:
- Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
- Complete and pass the Patient Access training course
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
- Desired:
- Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
- Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
- Knowledge of medical terminology
- Bilingual English, Spanish/Creole preferred
- Minimum Required Experience: 1 Year
We could flatten but keep hierarchy maybe using nested lists? Simpler: just a flat list with each item as a bullet; but some items are compound. We'll keep as separate bullets.
Pay section: paragraph: Estimated pay range for this position is $1
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That list is examples, not exhaustive. So we can use any meaningful heading.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "EOE, including disability/vets" at end - that's EEO boilerplate, should be removed.
Also "Sign-On Bonus: Up to $1,000" is at start; we should incorporate that into Benefits or Pay. Probably Benefits.
We need to preserve all substantive information.
Let's extract content:
Sign-On Bonus: Up to $1,000
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Benefits At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing supportComprehensive health and wellness resources that go beyond traditional benefitsA wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costsTuition reimbursement to support continued learning and advancementAnd so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
Description The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.
Qualifications Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.Exceeds departmental KPIs.Maintains a positive attitude, is self motivated, and encourages others.Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.Complete and pass the Patient Access training course.Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.Desired: Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc. ). Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.Knowledge of medical terminology.Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year
We should remove "EOE, including disability/vets". Also remove duplicated lines? Not seeing duplicates.
Now format.
We'll have sections:
- About Baptist Health (maybe heading "About Baptist Health") with the paragraph about organization.
- Responsibilities (the description paragraph). Could be multiple bullet points? The description is a paragraph with multiple responsibilities separated by periods. Could turn into - for each duty. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list.
Similarly, Qualifications: we have degrees, additional qualifications for internal/external, desired, etc. Could be a list.
Benefits: we have list items after colon: Career growth..., Comprehensive health..., Wellness program..., Tuition reimbursement..., And so much more. We'll make a list.
Pay: just a paragraph with the estimated pay range.
Sign-On Bonus: could be included in Benefits as a bullet: Sign-On Bonus: Up to $1,000.
Let's craft.
First, About Baptist Health paragraph: combine the first paragraph after Sign-On Bonus? Actually the Sign-On Bonus line is separate; we can include it as a bullet under Benefits.
Thus About Baptist Health: the paragraph describing Baptist Health (starting with "Baptist Health is the region's largest...").
Now Responsibilities: list each duty:
- Coordinating patient flow, timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
- Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
- Participate in departmental committees/champion opportunities
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
We could split "Coordinating patient flow, timely processing" as one bullet.
Now Benefits list:
- Sign-On Bonus: Up to $1,000
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more (maybe keep as bullet)
Now Qualifications list:
We need to capture degrees: High School, Cert, GED, Trn, Exper. That's weird but we keep as is.
Additional qualifications for internal staff: bullet list? Could be multiple items.
We could break into sub-bullets but maybe just a paragraph? The instruction: Use
- for any list of duties/requirements/benefits. So qualifications is a list of requirements; we should list each requirement as
- .
Thus we need to parse qualifications into distinct items:
- Degrees: High School, Cert, GED, Trn, Exper.
- For internal staff:
- Minimum 1 year Patient Access experience
- Demonstrated ability to independently perform all functions within the Level 1 job description
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
- Exceeds departmental KPIs
- Maintains a positive attitude, is self motivated, and encourages others
- Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed
- For external staff:
- Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
- Complete and pass the Patient Access training course
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
- Desired:
- Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
- Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
- Knowledge of medical terminology
- Bilingual English, Spanish/Creole preferred
- Minimum Required Experience: 1 Year
We could flatten but keep hierarchy maybe using nested lists? Simpler: just a flat list with each item as a bullet; but some items are compound. We'll keep as separate bullets.
Pay section: paragraph: Estimated pay range for this position is $1
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list.
Similarly, Qualifications: we have degrees, additional qualifications for internal/external, desired, etc. Could be a list.
Benefits: we have list items after colon: Career growth..., Comprehensive health..., Wellness program..., Tuition reimbursement..., And so much more. We'll make a list.
Pay: just a paragraph with the estimated pay range.
Sign-On Bonus: could be included in Benefits as a bullet: Sign-On Bonus: Up to $1,000.
Let's craft.
First, About Baptist Health paragraph: combine the first paragraph after Sign-On Bonus? Actually the Sign-On Bonus line is separate; we can include it as a bullet under Benefits.
Thus About Baptist Health: the paragraph describing Baptist Health (starting with "Baptist Health is the region's largest...").
Now Responsibilities: list each duty:
- Coordinating patient flow, timely processing
- Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
- Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
- Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
- Participate in departmental committees/champion opportunities
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
We could split "Coordinating patient flow, timely processing" as one bullet.
Now Benefits list:
- Sign-On Bonus: Up to $1,000
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more (maybe keep as bullet)
Now Qualifications list:
We need to capture degrees: High School, Cert, GED, Trn, Exper. That's weird but we keep as is.
Additional qualifications for internal staff: bullet list? Could be multiple items.
We could break into sub-bullets but maybe just a paragraph? The instruction: Use
- for any list of duties/requirements/benefits. So qualifications is a list of requirements; we should list each requirement as
- . Thus we need to parse qualifications into distinct items: - Degrees: High School, Cert, GED, Trn, Exper. - For internal staff: - Minimum 1 year Patient Access experience - Demonstrated ability to independently perform all functions within the Level 1 job description - Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months - Exceeds departmental KPIs - Maintains a positive attitude, is self motivated, and encourages others - Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed - For external staff: - Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree - Complete and pass the Patient Access training course - Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations - Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills - Desired: - Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.) - Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. - Knowledge of medical terminology - Bilingual English, Spanish/Creole preferred - Minimum Required Experience: 1 Year We could flatten but keep hierarchy maybe using nested lists? Simpler: just a flat list with each item as a bullet; but some items are compound. We'll keep as separate bullets. Pay section: paragraph: Estimated pay range for this position is $1