Patient Access Front Desk Associate 2, Marcus Neuro Institute, FT, 8:30A-5P
About Baptist Health
Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent‑care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm Beach counties. It features internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health has been named one of Fortune's 100 Best Companies to Work For for 26 years and was the most awarded healthcare system in South Florida in the 2025‑2026 U.S. News & World Report Best Hospital Rankings, earning 63 high‑performing honors. The organization emphasizes a faith‑based mission of medical excellence, a culture rooted in purpose, and a commitment to compassionate, high‑quality care.
Description
The incumbent will be responsible for coordinating patient flow and timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Responsibilities include maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations; assisting in supporting go‑lives and departmental initiatives, including onboarding and training team members; participating in departmental committees/champion opportunities; and practicing the Baptist Health philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- Wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- Additional benefits that reflect a commitment to caring for employees and enabling fulfilling careers
Pay
Estimated pay range for this position is $17.27 – $21.93 per hour depending on experience.
Qualifications
- Degrees: High School, Certificate, GED, Training, Experience
- Internal staff: Minimum of 1 year Patient Access experience; ability to independently perform all functions within the Level 1 job description; meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months; exceeds departmental KPIs; maintains a positive attitude, is self‑motivated, and encourages others; identified as a team player and cross‑trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- External staff: Associate’s degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree; must complete and pass the Patient Access training course.
- Ability to work in a high‑volume, fast‑paced environment and perform basic mathematical calculations.
- Detail‑oriented, organized, compassionate, with excellent customer service and interpersonal communication skills.
- Desired knowledge: healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage structure, medical necessity compliance), insurance contracts, collections, authorizations/pre‑certifications, Microsoft Office, EMR applications, medical terminology.
- Bilingual English, Spanish/Creole preferred.
- Minimum required experience: 1 year.
- Equal Opportunity Employer, including disability and veteran status.