Patient Access Coordinator, Peace Hospital, 2:30p-11:30p

Job Description

The Patient Access Coordinator is responsible for overseeing revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions, and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors, and family members understand so they know what to expect and understand their financial responsibilities.

Essential Functions

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists.
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
• Ensure that POT worklist is completed daily.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Makes sure service volume, referral activities, and timeliness are monitored daily.
• Completes daily charge reconciliation worklist.
• Develops resource materials and guides to be used by staff.
• Ensures compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies, and third-party payers.
• Schedule patient appointments daily for all sites accordingly.

Other Functions

• Fill in for other Patient Access team members during lunch or absences as needed.
• Affix to projects as directed by Senior Management.
• Attend Department and Team meetings as required.
• Contributes to the accomplishment of department and hospital objectives.
• Establishes a positive, professional relationship and maintains good customer service with patients, families, medical staff, physicians, and other employees of the organization.
• Maintains compliance with all company policies, procedures, and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.