Patient Access Coordinator - Imaging

Scheduling

Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals.
Captures scheduling requests from various departments and ensures efficient patient flow.
Coordinates with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.

Coordination

Works closely with patients, families, visitors, providers, and staff to communicate with providers (physicians, therapists, etc.), technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.

Support

Supports the overall function of the department, may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff.
Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location.

Front Desk

Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.

Qualifications

• High school graduate or equivalent
• One year of customer service experience required
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
• Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
• Active listening skills
• Ability to build relationships while maintaining appropriate boundaries
• Coping skills
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands
• Ability to use a mouse, navigate computer programs, and use email in a business setting
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Ability to identify and triage issues appropriately
• Attention to detail to ensure scheduling accuracy

Preferred

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred
• Familiarity with medical terminology
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system
• Bilingual skills

Pay

The hourly pay range for this position is from $25.72 to $36.62 and pay offered will be based on experience and qualifications.

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/recruitment during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.