Patient Access Coordinator I

About the role

The role of the Patient Access Coordinator is an essential part of the patient's pre-visit experience. The primary function of this role is to collect accurate patient information, coordinate patient encounters and provide patient support services to ensure that each patient and family encounter is positive, professional, and efficient.

Responsibilities

• Registering patients and scheduling appointments in Cadence and/or OpTime
• Cooking care with other services and minimizing access delays
• Processing incoming referrals
• Triage patient telephone calls to appropriate resources
• Sending MyChart invitations
• Collecting and/or updating demographic and financial information for optimal reimbursement
• Checking in patients, collecting copays and outstanding balances
• Informing of and collecting signed consent for care
• Maintaining standards for infection prevention
• Participating in strategic initiatives and hospital goal work
• Effectively communicating with patients/families

Requirements

• High School Diploma or equivalent
• Minimum of two (2) years customer service and/or administrative support experience, and/or healthcare experience with/without scheduling and registration experience

Qualifications

• Associate’s Degree or at least two (2) years of college coursework in health care or related field
• Minimum of three (3) years experience working in a health care setting or related field
• Significant experience working with the general public in a health care/customer service environment
• Familiarity with other cultures/bilingual skills

Skills

• Excellent customer service skills
• Productivity and quality standards met
• Compliance with Patient Access Coordinator standard work
• Values-based behaviors demonstrated
• Active representation of Patient Access within the organization

Benefits

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.