Patient Access Coordinator - Gastroenterology

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance of and assists in training patient service representatives.
• Screens candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Cookordinate activities and resolve operational problems.
• Adjust employees, patients, and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Requirements

• High school diploma or GED.
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis. OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Average of two years of experience in a healthcare setting preferred.
• Associate degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Qualifications

• Frequent data entry, sitting, standing and walking.
• Normal or corrected vision, hearing and speech.
• Occasional lifting or pushing up to 25 pounds.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize effectively.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Benefits

As an employee at Cleveland Clinic, you will have access to a comprehensive benefits package that includes:

• Healthcare, dental and vision benefits.
• Retirement savings account contributions.
• Flexible spending accounts.
• Employee assistance programs.
• Generous paid time off.

Pay

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

This position works 8:00am to 5:00pm.