Patient Access Coordinator, Frazier Hospital, 8:00a-4:30p

Job Description

The Patient Access Coordinator at UofL Health is responsible for overseeing various revenue cycle activities including patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, and customer service functions. This position ensures financial goals are met and provides a positive first impression of UMC services to patients and families.

Essential Functions

• Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
• Develops, monitors, and trends Key Performance Indicators for Patient Access (PA) and reports findings to senior management
• Facilitates communication between departments and PA management regarding issues of front end operations
• Maintains service volume, referral activities, and timeliness and plans staff accordingly
• Assists in developing and implementing goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
• Develops resource materials and guides to be used by staff
• Ensures compliance with established policies and procedures of UMC, regulatory agencies, and third-party payers

Other Functions

• Affords assistance with projects as directed by Senior Management
• Attends department and team meetings as required
• Led and directs the work of others; trains, motivates, and coaches staff
• Maintains compliance with all company policies, procedures, and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education & Experience

• High School Diploma or GED/Equivalent (required)
• Two years of relevant patient access experience (required)