Patient Access Coordinator, Flex

About the role

The Patient Access Coordinator plays an important role in delivering a positive and supportive first experience for patients engaging with Carrum Health. PAC's focuses on learning core workflows, building strong patient communication skills, and consistently meeting established service standards while supporting patients through foundational access and intake needs.

Responsibilities

• Handle inbound and outbound patient communications (approximately 100-125 calls per week) across a broader range of access and intake scenarios.
• Follow standard scripts, workflows, and escalation paths to ensure accurate and consistent patient support.
• Meet performance expectations related to call handling, responsiveness, documentation, and quality.
• Accurately document all patient interactions in the Care App and supporting systems.
• Escalate complex or sensitive issues to senior team members or leadership as appropriate.
• Participate fully in onboarding, training, and ongoing learning opportunities.

Qualifications and Requirements

• High School Diploma or General Education Degree (GED) required; college education preferred.
• Spanish Speaking preferred.

Why you’ll love working with us

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today.
• You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum.
• We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback.
• You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun.
• We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago.
• We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan